Frequently Asked Questions

we aim to make achieving your learning goals as straightforward and flexible as possible by providing you with all the information you need before, during and even after you have completed your chosen course. 

Here are some of our students' most frequently asked questions.

·         What do I need to get started on an ICS course?

·         How does the distance learning method work?

·         What is the online Student Community?

·         How long should it take to complete my course?

·         How quickly will I receive my course material? 

·         What support will I receive from ICS?

·         Will I have to sit an examination?

·         Can I study from outside the UK?

·         What will I receive at the end of my course?

·         Sounds good - how do I enrol?

What do I need to get started on an ICS course?
For most courses you don't need any previous experience or qualifications. All you need is a desire to succeed! 

How does the distance learning method work?
To make studying as flexible and convenient as possible, all our paper-based courses are divided into bite-sized modules that consist of clearly identified study units. You work through each unit at your own pace. At the end of each unit there is a testpaper for you to complete and send to your tutor for marking. Your tutor will return this to you with your mark and any comments.

With all our courses you only move on to a new module after successfully completing the previous one – and only when you feel ready. With useful tips and self-assessments at every stage, you'll find your confidence and ability increasing steadily as you progress.  

What is the online Student Community?
Our fantastic online Student Community has been designed to allow you to interact with, and learn from, other ICS members, students and experts. As a member of the community you will be able to share information, engage in discussions, browse our resource library and voice your opinions through student surveys.

You will also have access to online Customer Services where you will be able to update your personal details, make payments and, in most cases, submit test papers and other queries to our tutor.

To become a member you don't need to be a student – just register on this site today!  

How long should it take to complete my course?
Depending on the course, it may take a few months or as long as three years – but most students complete their course within a year.

How quickly will I receive my course material?
For online courses you will be able to start straight away once your payment has been processed. For other courses your enrolment should be processed within two days and your course materials delivered within two weeks.  

What support will I receive Studying at home doesn't mean studying alone.

For all our paper-based courses, you will benefit from the support of a Personal Tutor, experienced in helping students in a distance learning situation. Your tutor will mark and comment on your work, providing feedback and encouragement, plus answering any queries you may have.

All students have access to our Student Advisors, who are only a phone call away and can provide you with practical assistance throughout your course. So we really are with you 100%.

Plus, you'll have access to our online Student Community, where you can take part in forum discussions, complete surveys and manage your account.  

Will I have to sit an examination?
For ICS Diploma courses there is generally no examination – you are assessed on a continuous basis. For other qualifications where an examination is required, you will receive all the information you need to make your exam arrangements with your first study shipment. For most courses, exams are held in centres across the UK so you shouldn't have far to travel to sit your exams if you are based in the UK. Please note exam fees are not included in your course fee.  

Can I study from outside the UK?
Yes! All our courses are available to overseas students. If there is an exam with your course, however, in most cases you will be required to come to the UK to take the exam. You may be able to arrange to sit the exam at your local British Council for some courses. We suggest you contact a course advisor if your course has an examination requirement outside the UK. 
    

What will I receive at the end of my course?
For all courses you will receive a recognised qualification from the awarding body of your course, or an ICS Diploma.  
    

Sounds good - how do I enrol?
It's easy! Just click 'buy now' on the course page and proceed to the checkout. In a few simple steps you will be an enrolled student, and you can look forward to that new job, bigger pay packet and self-fulfilment you desire.

Alternatively, you can call our Course Advisors on  0208 133 2027 or from abroad 00 44 208 133 2027 or you can email us or use the live Boldchat facility on our web site