Includes:
- Multimedia CD-ROM's
- Practice Exam Simulators
- study guides

The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows® operating system.

MCDST candidates are required to pass two core exams. Elective exams are not required.

Microsoft's new MCDST certification is soon to become the standard for all help desk technicians. After completing our state-of-the-art courseware and receiving this valuable credential, technicians will have the experience to support users of even Microsoft's most advanced Windows XP operating systems and applications designed to work with it. This course contains everything you need to master your MCDST exams!

If your career plans included helping computer system users be productive while using even the most advanced systems and tools in a successful organization, our training is your first step to reaching your goals and passing the exams to prove you are the person needed when a computer question arises. With our instructor-led, hands-on training, you will be fully prepared for the test and to be a trusted help desk technician while advancing your IT career.

Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System - Course Objectives:

Installing a Windows Desktop Operating System
Perform and troubleshoot an attended installation of a Windows XP operating system.
Perform and troubleshoot an unattended installation of a Windows desktop operating system.
Upgrade from a previous version of Windows.

Managing and Troubleshooting Access to Resources
Monitor, manage, and troubleshoot access to files and folders.
Manage and troubleshoot access to shared folders.
Connect to local and network print devices.
Manage and troubleshoot access to and synchronization of offline files.

Configuring and Troubleshooting Hardware Devices and Drivers
Configure and troubleshoot storage devices.
Configure and troubleshoot display devices.
Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
Configure and troubleshoot I/O devices.

Configuring and Troubleshooting the Desktop and User Environments
Configure the user environment.
Configure support for multiple languages or multiple locations.
Troubleshoot security settings and local security policy.
Configure and troubleshoot local user and group accounts.
Troubleshoot system startup and user logon problems.
Monitor and analyze system performance.

Troubleshooting Network Protocols and Services
Troubleshoot TCP/IP. Tools include ARP; the Repair utility; connection properties; and the ping, ipconfig, pathping, and nslookup commands.
Troubleshoot name resolution issues.
Configure and troubleshoot remote connections.
Configure and troubleshoot Internet Explorer.
Configure and troubleshoot end-user systems by using remote connectivity tools.

Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System - Course Objectives:

Configuring and Troubleshooting Applications
Configure and troubleshoot Office applications.
Configure and troubleshoot Internet Explorer.
Configure and troubleshoot Outlook Express.
Configure the operating system to support applications.

Resolving Issues Related to Usability
Resolve issues related to Office application support features. Tasks include configuring Office applications and interpreting error messages.
Resolve issues related to Internet Explorer support features. Tasks include configuring Internet Explorer and interpreting error messages.
Resolve issues related to Outlook Express features. Tasks include configuring Outlook Express and interpreting error messages.
Resolve issues related to operating system features. Tasks include configuring operating system features and interpreting error messages.

Resolving Issues Related to Application Customization
Resolve issues related to customizing an Office application.
Resolve issues related to customizing Internet Explorer.
Resolve issues related to customizing Outlook Express.
Resolve issues related to customizing the operating system to support applications.

Configuring and Troubleshooting Connectivity for Applications
Identify and troubleshoot name resolution problems. Indications of such problems include application errors.
Identify and troubleshoot network adapter configuration problems. Indications of such problems include application errors.
Identify and troubleshoot LAN and Routing and Remote Access configuration problems. Indications of such problems include application errors.
Identify and troubleshoot network connectivity problems caused by the firewall configuration. Indications of such problems include application errors.
Identify and troubleshoot problems with locally attached devices. Indications of such problems include application errors.

Configuring Application Security
Identify and troubleshoot problems related to security permissions.
Identify and respond to security incidents.
Manage application security settings.